Whirlpool · Heat pump HPE2K60/80
Whirlpool Heat pump HPE2K60/80 error code CONDENSATE DRAIN ALARM
What it means
Condensate pump failure. (If Accessory Condensate Pump is Installed)
What Whirlpool says to do
1. Check to see if accessory condensate pump is plugged in and has power. Also check circuit breaker/fuse box and GFCI (if used). If error persists, proceed to the next step. 2. Check condensate pump outlet tube for blockage. If error persists, proceed to the next step. 3. Check control wire connections to condensate pump. If error persists, proceed to the next step. 4. Replace accessory condensate pump. If error persists, contact a Qualified Person.
Last checked 2026-10-03.
Safety first
- Before cleaning/replacing the air filter or condensate drain pan/lines, press the power button to place the water heater in Standby Mode and turn off power at the circuit breaker/fuse box. (pg. 17)
- WARNING Electric Shock Hazard: Disconnect power before servicing. Replace all parts and panels before operating. (pg. 16)
From the manufacturer's manual for this series.
Other Heat pump HPE2K60/80 codes
- UPPER ELEMENT CONNECT FAULT
- LOWER ELEMENT CONNECT FAULT
- HEAT PUMP CONNECT FAULT
- FAN CONNECT FAULT
- AMBIENT TEMP SENSOR SHORT OR OPEN OR AD ERROR
- UPPER TEMP SENSOR SHORT OR OPEN OR AD ERROR
- LOWER TEMP SENSOR SHORT OR OPEN OR AD ERROR
- DISCHARGE TEMP SENSOR SHORT OR OPEN OR AD ERROR
- COIL TEMP SENSOR FAULT OR AD ERROR
- MAIN CIRCUIT BOARD FAULT
- HIGH TEMP LOCKOUT
- LOW WATER LEVEL ALARM
- COMMUNICATION ERROR
- ELECTRONIC POWER ANODE ERROR #